Shipping InformationSanyam Diamonds offers free shipping on eligible jewellery orders unless otherwise stated at checkout. Orders are delivered through trusted carriers such as EMS, FedEx, DHL, Japan Post, UPS, and other authorized shipping partners.
Delivery schedules may vary depending on the destination country, customs clearance procedures, and local courier services.
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Shipping Information
Sanyam Diamonds is an online jewellery store. All orders are carefully prepared and shipped directly to customers from our business location and trusted partners.
If your order contains multiple items, products may be shipped separately depending on availability, packaging requirements, or destination regulations.
All orders are subject to product availability. In the rare event that an item becomes unavailable after purchase, we will contact you as soon as possible regarding available options.
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Order Processing
• Orders are processed after successful payment confirmation.
• Most orders are processed within 1–3 business days.
• Customized, engraved, resized, or made-to-order jewellery may require additional processing time.
• Orders are processed Monday through Friday, excluding public holidays.
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Shipping Methods
Depending on the destination and value of the order, shipments may be sent through:
• EMS (Express Mail Service)
• FedEx
• DHL Express
• Japan Post
• Other reliable international courier services
The shipping method will be selected based on the destination, delivery requirements, and security considerations.
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Delivery Time
Estimated delivery times are:
Domestic Japan Orders
• Approximately 5-7 business days after dispatch.
International Orders
• Approximately 8-10 business days after dispatch depending on destination and customs procedures.
Delivery times are estimates only and are not guaranteed.
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Tracking Information
Once your order has been dispatched, tracking information will be provided where available. Customers can track shipments directly through the respective carrier’s website.
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Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in product prices unless specifically stated.
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Delivery Responsibility
Customers are responsible for providing accurate shipping and contact information. Sanyam Diamonds is not responsible for delays, losses, or additional charges resulting from incorrect information provided during checkout.
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Damaged, Lost or Incorrect Deliveries
If your package arrives damaged, appears tampered with, or contains an incorrect item:
1. Record a complete unboxing video before opening the package.
2. Take clear photographs of the package and product.
3. Contact us within 48 hours of delivery.
Claims submitted without supporting evidence may not be accepted.
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Failed Deliveries
If an order is returned due to:
• Incorrect address
• Refusal of delivery
• Failure to collect the package
• Non-payment of customs duties or taxes
any additional shipping, return shipping, customs, handling, or reshipment costs will be the responsibility of the customer.
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Contact Us
Sanyam Diamonds
📧 Email: sanyamdiamonds2022@gmail.com
📱 WhatsApp: +81-7074150423
📍 Tokyo, Japan
Thank you for choosing Sanyam Diamonds. We appreciate your trust and look forward to serving you with fine jewellery and exceptional service.